Beyond the basic concepts of therapeutic communication, Communication in Nursing, Seventh Edition is a unique approach to interacting with your patients and colleagues with empathy and sensitivity. This practical resource addresses a wide array of topics, including being assertive, electronic communication, respect, humor, confrontation, and requesting support, with a personal touch conveyed through quotes, stories, and poetry.
• NEW! QSEN exercises and information by one of the leading QSEN experts identify the importance of communication in each of the QSEN competencies to improve safety and patient care.
• NEW! Online resources help you put what you read into practice with case studies and a writing tutorial.
• The most current, cutting-edge information is incorporated into every chapter with highlights on electronic medical records, compassion fatigue, transcultural issues, and more!
• Moments of Connection boxes highlight the benefits of successful communication.