People Skills is a communication-skills handbook that can help you eliminate these and other communication problems. Author Robert Bolton describes the twelve most common communication barriers, showing how these "roadblocks" damage relationships by increasing defensiveness, aggressiveness, or dependency. He explains how to acquire the ability to listen, assert yourself, resolve conflicts, and work out problems with others. These are skills that will help you communicate calmly, even in stressful emotionally charged situations.
People Skills will show you
• How to get your needs met using simple assertion techniques
• How body language often speaks louder than words
• How to use silence as a valuable communication tool
• How to de-escalate family disputes, lovers' quarrels, and other heated arguments